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Like other brands across the industry, fashion retailer BESTSELLER needed a powerful solution to quickly identify and investigate potential sources of fraud and inventory loss in its thousands of stores across the globe. BESTSELLER used Microsoft Dynamics 365 Fraud Protection to spot patterns of activity that suggested fraud and remedy the situation. After a successful pilot deployment, BESTSELLER rolled out Fraud Protection across its stores in Europe and eventually the world. The company projected that it saved millions of dollars as a result, while also boosting BESTSELLER’s core value of trust.

It’s been made clear that focusing on their customers’ experiences is every retailer’s top priority. However, part of the reason why this challenge is so complex is due to the logistics of running a retail business. Backend logistics, manual tasks, paper-intensive procedures, and item return processes are just some of the factors that decision makers and employees must manage daily, which takes away time from strategy or innovation.

Thankfully, emerging technologies are enabling businesses to automate the least creative aspects of their daily operations. This, in turn, empowers their workforce to truly focus their attention on what really matters: their customers. In this article, you’ll learn about the 6 most defining and value-adding tech trends available for retailers at the turn of this decade.
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Microsoft Teams continues to invest in experiences that will make it easier for teams to communicate and collaborate. This article by Jared Spataro, Corporate Vice President for Microsoft 365, informs how new capabilities reflect commitment to two things: building the very best online meeting experience for customers and bringing technological solutions to traditionally underserved professionals, including Firstline and healthcare workers.

The latest features include new integration between Teams and RealWear head-mounted devices, real-time noise suppression during meetings, booking apps, pop out chats, the raise hand feature, and more.
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In December 2018, five federal agencies in the US issued a joint statement encouraging banks to implement innovative approaches to transform fraud operations. As a recognized leader in security, Microsoft developed an advanced AI-powered fraud protection system to rise to the challenge. This infographic outlines how Microsoft uses AI to combat cyber and financial crime.
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It’s no secret that the retail industry has evolved significantly since the turn of the century. Heavily influenced by the digital business revolution that took every industry by storm, retailers have seen perhaps one of the most drastic changes in their customer base than any other type of business. So, what are the defining factors that have driven change in the way the retail industry operates? Find out by reading this infographic.
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