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Igniting SMB Growth with Exceptional Customer Experiences

Today’s customers have higher expectations for buying experiences. They interact with businesses across many touchpoints, and they expect those experiences to be seamless and easy. Are you thinking about customer experiences from a customer-centric perspective?

In this productive webinar, you’ll hear from a Director of Product Marketing at Microsoft and a Vice President and Principal analyst at Forrester. Together, they discuss why the customer experience is so important and the effect it has on top line revenue.

Additionally, you’ll learn how the right CRM enables you to deliver on your customer’s expectations. Now, you can keep the customer at the center of your conversation and focus on the hottest leads and most important deals. Empowered with data and insights, sellers can now exceed the highest expectations.
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How Modern BI Delivers Insights to Anyone, Anywhere, At Any Time.

By the 2020s, only 25% of companies on the S&P 500 will be ones that exist today. An astounding 75% will be companies not on the index today. Check out this infographic to for an overview of how Power BI helps organizations thrive in a world of change by delivering insights to anyone, anywhere at any time.
View: How Modern BI Delivers Insights to Anyone, Anywhere, At Any Time.

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The 7-step partner mini-guide to onboarding customers

Organizations don’t make the jump to digital collaborations overnight. It takes months—or even years, depending on their size—of careful planning and strategy to come up with a transition plan that doesn’t compromise operations while everybody gets onboarded.

It’s our job, then, to guide our clients and partners as to the best way they can make their digital plans happen. Of course, this isn’t always easy—some organizations have highly rigid and complex structures that can take a while to adapt and integrate new technologies, while others may have multiple stakeholders who need to be consulted during each stage of the process. Either way, a clear and well-established roadmap goes a long way toward ensuring the process goes as smoothly as possible.

That’s why we’ve created this infographic—to provide you with 7 time-tested steps that can make your customers’ Microsoft Teams adoption as seamless as possible. Use it as a handy cheat sheet for yourself or your sales teams, or bring it along to executive meetings for a visually impactful way of presenting a solid implementation strategy that’s recommended by Microsoft.
View: The 7-step partner mini-guide to onboarding customers

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Five revenue killers and how to defeat them

Have you struggled with creating amazing marketing campaigns that just don’t drive revenue? You’re not alone! In this eBook, you’ll hear from several sales and marketing experts who have walked in your shoes. They know how hard it is to sift through the clutter and identify the leads with the most potential.

This eBook walks customer’s through five of the top revenue killers and then offers solid strategies, tactics, and advice to overcome these pitfalls. For example, most all sellers and marketers can relate to revenue killer no. 1: Most sales funnels leak at the top, not the bottom.

Learn how to overcome all-too-common marketing and sales missteps and how Dynamics 365 Sales Professional will help pave the way to for immediate results.
View: Five revenue killers and how to defeat them

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Don’t miss another post! Subscribe now.

Don’t miss another post! Subscribe now to get all the latest updates on Microsoft Dynamics 365 for Field Service solutions. An experienced Microsoft provider, RetoMarket can help your company transform by improving productivity and creating remarkable customer experiences with Dynamics 365 for Field Service.
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Empower your business with Power BI! Subscribe now and never miss a post.

Business data is multiplying exponentially. To put this data to work for your business and gain a competitive advantage, you need an end-to-end analytics solution that’s not only fast, secure, and easy to use, but more important, also places this data at the fingertips of everyone in your organization, enabling anyone to transform business data into actionable insights.

Microsoft Power BI and Azure offer an unbeatable combination for analytics that enables your business to maximize the potential of its data by performing real-time analytics, visualizing the results, and leveraging insights to improve business processes, increase productivity, and ultimately gain a more competitive footing. Subscribe now to learn how Power BI and Azure, and other Microsoft solutions, can help your business excel.
View: Empower your business with Power BI! Subscribe now and never miss a post.

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A single digital workspace that connects ideas, projects, and people. Subscribe to learn more about Microsoft Teams.

As the world becomes increasingly connected, continuous product innovation in the Modern Workplace provides growing opportunities for today’s organizations to deliver customized business solutions to their customers.

In this digital landscape, the demand for unified solutions is stronger than ever, with 88 percent of Microsoft customers agreeing that having all their solutions together in one place saves them time. These same companies also estimate that they’ve saved nearly $5 million over three years from not having to switch back and forth between apps.

So how exactly are organizations adapting to these trends? Subscribe now to get the answer to this question and many others regarding Modern Workplace, digital collaboration, and Microsoft solutions.
View: A single digital workspace that connects ideas, projects, and people. Subscribe to learn more about Microsoft Teams.

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Microsoft Dynamics CRM Field Service Customer Success Story: Yougenio

See how the field service capabilities from Microsoft Dynamics 365 have allowed Yougenio -- an e-Digital Services company -- to optimize field service operations and provide timely, outstanding service to customers. Learn how you can improve productivity and create remarkable customer experiences with Microsoft Dynamics 365 Field Service solutions.
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Japanese waitress and self-taught Power BI and Azure developer digitally transforms her restaurant–and the industry

For Akiyoshi Shinobu, a waitress at Ebiya restaurant in Ise, Japan, creating superb dining experience for customers and a great place to work for colleagues has always been a passion. To accomplish both, she enrolled in a nearby computer school, and on her own time, taught herself Microsoft Power BI and Azure, and also became proficient in machine learning and A.I. Her immediate goal was to visualize the data generated by customer visits in order to improve the dining experience, deliver better service, and reduce food waste by the restaurant. 

Today, the applications that she developed for Ebiya have been so effective, and become so well respected, that other restaurants and larger enterprises in the food service industry are calling upon Akiyoshi to help solve their problems. Watch the video to learn more about her incredible story.

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HRI uses Microsoft Teams to streamline research

Medical researchers have one of the most critical jobs in the world. It's imperative, therefore, that every second of their workday is dedicated to discovering new ways to improve human health. Likewise, enabling researchers to effortlessly share their work with colleagues around the world can make a huge the difference. 

Watch this video to learn how Health Research Institute (HRI) is using Microsoft Teams to enable its researchers to seamlessly communicate, collaborate, and help each other in over 150 international projects per year.

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Five Ways Big Data Can Help Your Business Succeed

According to Harvard Business Review, 99% of businesses surveyed reported they intend to implement big data analytics and AI in the near future. On the flipside, only around 30% have succeeded. This article makes a case for accelerating plans to integrate big data analytics and AI into business practices. With the Microsoft Azure cloud, RetoMarket helps turn plans into action by using Microsoft Power BI and Microsoft Dynamics to gain the deep data insights needed to spark innovation and growth.
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Enable Seller Productivity by Integrating Office 365 with Dynamics 365 Sales Professional

In our current digital era—we are bombarded by information—making it difficult to navigate all of the data and knowledge thrown at us. Employees and sales reps often complain that there is too much distraction, making it difficult to know what to focus on. In fact, according to an Accenture report, 59% of sellers say they have too many sales tools and that distractions reduce seller’s performance by 14%.

Watch this insightful webinar and learn how Dynamics 365 Sales Professional cuts through the distraction by providing a single, intelligent platform turning initial sales contacts into closed deals. The webinar provides an overview of Dynamics 365, an introduction into Dynamics 365 Sales Professional, and a demo of the product.
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Microsoft a Leader in The Forrester Wave™: Enterprise BI Platforms

In a crowded field of BI solutions providers, how can customers reliably identify an industry leader? By what criteria should they make such a judgment? In this Power BI blog entry, we address both questions by citing and linking to The Forrester Wave report for Q3 2019 that recognizes Microsoft as a leader in enterprise BI platforms, where we receive the highest score in the two categories of strategy and market presence. From the blog, customers can download the full Forrester report and see how Microsoft Power BI stacks up against competing solutions, as well as explore the differentiated features in the current enterprise BI market.
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Why Remote Work Trumps Being in the Office

It’s no secret that when implemented with the right vision and control mechanisms, remote collaboration provides outstanding benefits for both employees and organizations. Workers enjoy greater flexibility plus the satisfaction of better work-life balance, while organizations obtain unparalleled scalability and increased efficiency across projects.

In this article, we’ll put you in the shoes of a passionate work-from-home advocate to discover the main reasons why this benefit is sought after by professionals in every industry. You’ll also learn why, in these digital times, remote collaboration is not only an option, but THE best option for companies that wish to empower and motivate today’s diverse and inclusive workforce.
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Bringing remote patient care to remote patients with Microsoft Power BI and Azure

How do you deliver expert healthcare to the most remote towns and villages in South Africa, to the people who need it most? Dr. Raymond Campbell, founder of Phulukisa (which means "to heal" in the local language), turned to Microsoft for the answer. His solution: a cloud-enabled backpack that field doctors can take into remote areas across South Africa and use to screen patients for common diseases such as tuberculosis, HIV, diabetes, and heart disease. The data is then collected and uploaded to MySQL database in Azure, and the results are pushed back into Microsoft Power BI and delivered to doctors on the ground--all within a matter of minutes. Presented by Satya Nadella at the 2019 Inspire event, this short video illustrates how Microsoft solutions are enabling ordinary people with a vision to accomplish extraordinary things--and help save lives in the process.
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The 4 defining characteristics of effective digital workspaces

Not so long ago, it was believed that for teams to be productive, they required long hours confined in a physical office space with constant face-to-face interaction. To be fair, given the primitive state of digital collaboration tools at the time—which was pretty much limited to emails—there wasn’t really a solid alternative to this scheme, so companies worked with what they had.

Today, digitalization has made it possible for several people to seamlessly work together while being halfway across the world from each other. Exponential advancements in virtual workspaces have not only enabled teams to work as well as they did when they spent all day in the office, but have also proven that people are actually more productive the less they have to deal with alienating cubicles and two-way trips along traffic-congested highways.

Not all digital workspaces have been equally effective, however. Yet decades of iterating and optimizing have finally given us a solid idea of the most important characteristics these spaces must have to reach their full potential. So what are they? Read this infographic to find out.
View: The 4 defining characteristics of effective digital workspaces