Schools around the world made an abrupt turn educational delivery in the spring of 2020. As with any major disruption and change—there’s a lot to be learned.
This report details the research findings of nearly 800 educators and IT professionals working in education, about the positives and negatives of the shift to remote learning in spring of 2020. It explores topics such as the benefits of being “unwittingly prepared,” disadvantages of being underserved, critical lessons learned, and managing the load for educators, students, and IT professionals.
[vimeo 381330094 w=560 h=315] As a species, we’ve endured numerous challenges thanks to empathy and the notion that we must care for each other, especially in times of need. Governments were essentially created to ensure that our limited resources were adequately spent in creating better societies, which includes caring for those in distress and helping them through a rough situation.
Modern-day governments are complex institutions with hundreds of tasks and a short amount of time to complete them, which creates a constant sense of urgency since the well-being of their citizens often times depends on their level of efficiency. In this regard, The Department of Human Services in Victoria, Australia was no exception.
In this video, you’ll learn how the department has succeeded in harnessing digital transformation to become increasingly more effective at resolving people’s crises and delivering the social justice their citizens deserve.
[youtube https://www.youtube.com/watch?v=1Irmeeaapn4&w=560&h=315] “Customer Story: Butler University” is a wonderfully engaging and quick-hitting video that shows how the university’s IT department stays ahead of bandwidth requirements that double every 3 years. Contact us today for more information on how to rapidly identify root causes of Wi-Fi issues or be alerted to anomalies in usage before they become serious problems.
[youtube https://www.youtube.com/watch?v=vP8hdCIRzQ4&w=560&h=315] In this video, see how Ste. Michelle Wine Estates continues to prioritize the safety and well-being of its employees and customers during the COVID-19 pandemic. The company has taken numerous precautions to minimize risk and has transformed business processes to serve its customers during these difficult times. Microsoft Dynamics 365 solutions help this company stay in touch with employees, maintain facilities, meet new business requirements, and more.
What do customers really want out of their online interactions with your company? Answering this question correctly can mean the difference between increasing revenue and joining the group of businesses that, combined, lose upwards of $1.6 trillion each year by not living up to consumer expectations.
Truth be told, there is no single correct answer to this question, and yours will ultimately depend on your product, service, or industry. However, there are four general principles that every business can integrate into their customer experience strategy that have proven to yield exceptional results, regardless of the nature of their business.
Read this article to learn how you can leverage these trends in your favor and increase brand loyalty among your customers.
In this in-depth examination, Forrester compares various Sales Force Automation providers using 35 criteria divided along the axes of current offerings and strategy. Discover what makes a successful SFA platform and who leads the market in offerings.